Terms of Service

These Terms of Service govern the use of HOVIGuard services provided by Ing. Dipl.-Ing. (FH) Karl J. Pilz, sole proprietorship, Sagmüllerweg 8, 5081 Anif, Austria (VAT-ID ATU 66845907). Services are offered exclusively to businesses (entrepreneurs within the meaning of Sec. 1 KSchG). Private consumers are excluded.

HOVIGuard is a cloud-based AI governance gateway routing requests to selected LLM providers under a centrally configurable safety layer. We target 99.5 % availability per annum, excluding planned maintenance and force-majeure events (upstream provider outages, network incidents, etc.).

Each customer creates a tenant upon registration. Minimum pricing period: one month. Customers may cancel at any time with effect to end of the current billing period. No minimum commitment beyond the current period.

Prices are net of VAT and published on hoviguard.eu/en/pricing. Overage is optional and billed at the current model-catalogue price plus a 15 % service markup. See live model prices under Superadmin → Models.

• Users must comply with applicable law, the AI Act and the GDPR.
• Sensitive data (Art. 9 GDPR) may only be processed after written approval.
• High-risk AI uses (medical, judicial, employment, credit) require prior risk-assessment.
• Users are responsible for their inputs and outputs (copyright, data protection).

AI outputs may be incorrect, biased or outdated. Customers are responsible for verifying results before business-critical use. HOVIGuard is not liable for consequential damages arising from reliance on AI outputs.

Liability is limited to the fees paid in the 12 months preceding the damaging event, except in cases of intent or gross negligence. Liability for indirect damages (loss of profit, consequential damages) is excluded where legally permissible.

HOVIGuard processes personal data per the Privacy Policy at hoviguard.eu/en/privacy. The full Data Processing Agreement (DPA) per Art. 28 GDPR is part of this contract and is accepted with these Terms. Enterprise customers may additionally request a separately signable PDF version via datenschutz@hoviguard.eu. Sub-processors are disclosed in the DPA Annex B.

Inputs and outputs generated by the customer remain the customer's property. HOVIGuard does not train its own models on customer data. Forwarding to third-party providers follows their respective terms (see Privacy Policy Sec. 5).

Non-material changes may be made unilaterally with 30 days' prior notice. Material changes require explicit acceptance. Refusal grants a right of termination effective at the change date.

HOVIGuard is not liable for delays or unavailability caused by events outside its reasonable control (upstream provider outages, regulatory actions, natural events, cyber-attacks).

Austrian law applies, exclusive jurisdiction: Salzburg, Austria — as far as legally permissible. For accidental consumer contracts (Sec. 1 KSchG), the consumer's place of residence governs per Sec. 14 KSchG; mandatory KSchG / FAGG / product liability provisions prevail. A separate withdrawal-right notice (Sec. 4 FAGG) is included in §14 of the German master version.