AI for Customer Service
Better service, faster responses -- without compromising customer data.
Response Suggestions
AI generates professional responses to customer inquiries -- PII is automatically masked.
Faster Response Times
Reduce handling time per inquiry by up to 50% with AI support.
Protect Customer Data
Names, addresses, contract numbers and account data are never sent to AI models.
Use Knowledge Base
AI accesses internal FAQ and documentation -- without exposing sensitive data.
Frequently asked questions about AI in customer service
Which models are suitable for customer inquiries?+
General-purpose language models are suitable for classic service tasks (response suggestions, summaries, tone adjustments). Which model best fits your volume, languages and topics depends on the concrete application — a free demo shows the currently available models in the HOVIGuard catalogue.
How does HOVIGuard protect customer data?+
Before content is sent to external models, configurable PII detection checks typical personal content (e.g. names, addresses, contract numbers). Behaviour (masking, blocking, notice) is administratively configurable. This is a heuristic protection layer — complementing your internal data protection processes.
Can responses be reviewed before they are sent?+
Yes — HOVIGuard delivers responses to the agent first, who can review and adjust them as needed. The platform does not automate the final sending to the customer but supports preparation.
Can internal knowledge sources be integrated?+
Integrations with internal knowledge sources are possible depending on the plan and setup. How far this makes sense in your specific environment can be clarified in the demo.
Does the audit trail remain traceable in customer service?+
Yes, AI interactions are logged. Which information is captured and how it can be evaluated is described in the documentation; complementary records (e.g. ticketing system histories) depend on your system landscape.